AWS Workshops

This website lists workshops created by the teams at Amazon Web Services (AWS). Workshops are hands-on events designed to teach or introduce practical skills, techniques, or concepts which you can use to solve business problems.
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About AWS
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100 workshops and growing

New workshops and content added all the time

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Created by experts

Created by specialists in the field from AWS and AWS Partners

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Available for access anywhere

Globally available without restriction and mobile friendly

Contact Center Workshops

Tag: conversational IVR
Build and integrate Amazon Connect IVR
Level: 300
Categories: Communication Applications, Contact Center, Machine Learning (ML/AI)
Tags: Amazon Connect, conversational IVR
7 hours

Workshop attendees learn how an existing IVR solution is migrated to a speech conversational IVR powered by Amazon Connect and Amazon Lex. You get to know concepts that are used to design personal and dynamic customer experience for audio and text conversations. As conversational IVRs require continuous improvements, you are tasked to integrate personalized greetings, high speech recognization, sentiment-based routing and guided workflows to display options and use this knowledge for your job.

Build and integrate Amazon Connect IVR
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